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Personal Crime Safety

Don’t leave your phone, iPad, tablet or camera unattended, out of your sight or left on a table – thieves can grab a phone from a table in seconds.

Always be aware of your mobile and your whereabouts and act accordingly. And when you’ve finished using it, put it away.

Ensure you retain a record of your phone's IMEI number. This is a 15-digit unique number which can be obtained by keying in *#06#. You need this information if the phone is lost or stolen. And don’t keep a note of it on your phone as it defeats the object.

Use your device’s security features, apps or PIN locking mechanisms to protect your data and prevent the phone being used if stolen.

Track it. Consider installing a tracker app on your smartphone. They’re readily available online. If your mobile’s ever stolen, act promptly.

It’s a good idea to scan the area around ATMs before you use them. Be aware of anyone standing close by and always check the machine to see if it’s been tampered with before you use it.

Tell-tale signs of ATM fraud

Things to look out for are devices attached to the machine – some are more obvious than others. If you do see something suspicious contact the police and the bank.

Remember, if it doesn’t look or feel right then steer clear and, if possible, go inside the bank where it will be safer. And always keep a regular check on your transactions.

Be alert

We know it’s not always easy, but try to be aware of anyone near you when you’re at an ATM. Being aware of your surroundings and not being distracted makes it harder for people to take advantage and less likely that they’ll try to.

Thieves will watch as you key in your PIN or distract you while you’re withdrawing cash. Be vigilant. Cover your PIN and keep an eye on your card at all times. If someone taps you on the shoulder or tries to speak to you, just ignore them.

When you've left the ATM, put your card away immediately.

You should also be careful with contactless cards. You can get a card holder to prevent your card details being inadvertently read.

  • Always keep your purse out of sight
  • Remember to keep your bag fastened shut
  • Wear your bag strap diagonally
  • Use a purse chain or a lanyard
  • Avoid carrying large amounts of cash
  • Don’t keep PIN numbers in your purse
  • Walk away and report anyone acting suspiciously
  • Cancel stolen credit cards straight away