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Coronavirus (Covid-19): What we need you to do. We’re asking you please to only call 999 in an emergency and if a non emergency use our online form. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk.

Report online For non emergencies
Call 999 For emergency calls only
Call 999 For emergency calls only
Call 101 For all non emergencies
Call 101 For All non emergencies

                                                                                 

The Professional Standards Department assesses and coordinates the follow-up to any complaints made about the conduct of Cumbria Constabulary’s officers and specials.

(Please note that police staff are bound by the code of ethics but disciplinary matters are dealt with by the Constabulary HR department. Where there is criminality or complexity involved, a joint investigation between HR and PSD can take place).

The aims of the Professional Standards department are to:

  • Investigate complaints and allegations of misconduct against a member of the Constabulary;
  • Work on and analyse information/intelligence on any unethical police activity from a range of sources;
  • Assist the Constabulary with individual and organisational learning by raising standards;
  • Deal with issues around service delivery and seek to quickly resolve dissatisfaction with the service we have provided.

 

We expect the highest standards of behaviour from our officers and staff at all times so that we can retain the confidence of our communities in the standard of policing service we deliver.

It is important that on the rare occasion where people are not satisfied with our service that we deal with this timely and with integrity. More information can be found on the following pages about  how we deal with any complaints or concerns:

Complaints

Cumbria Constabulary will publish information about forthcoming misconduct hearings. Police officers and specials are subject to hearings in public when they relate to misconduct.

Misconduct Hearings

Cumbria Constabulary will publish information about public misconduct or hearings.

Misconduct Outcomes

Cumbria Constabulary is now publishing the outcomes of misconduct meetings and hearings.