Quality of Service Commitment

We deal with a wide range of enquiries from you, the public. Some are straightforward and can be resolved immediately over the telephone, at a police station or through other contact points. Others need further investigation or the benefit of specialist knowledge or expertise before they can be resolved.

Feedback Opportunities

If you would like to tell us about your experience of dealing with Cumbria Constabulary, there are a number of ways that you can give feedback:

By Telephone:
0845 33 00 247

By Post:
Professional Standards Department
Cumbria Constabulary
Carleton Hall
Penrith
Cumbria
CA10 2AU

By Email:
PSDadmin@cumbria.police.uk

Online:
www.cumbria.police.uk

Our Service Commitments to You

We aim to meet service commitments in the following areas:

• Making it easy to contact us
• Providing a professional and high quality service
• Dealing effectively with your initial contact
• Keeping you informed
• Ensuring your voice counts
• Dealing consistently with victims of crime

Click here to find out what our commitments to you are when you make contact with Cumbria Constabulary and  how to get in touch if you want to provide us with feedback about our service, or are not satisfied with our response to you.

Police Standards of Professional Behaviour

Public confidence in Cumbria Constabulary is crucial in a system that rests on the principle of policing by consent. That confidence depends on our police officers demonstrating the highest level of personal and professional standards of behaviour.

Click here to find out the Police Standards of Professional Behaviour.
The standards reflect the expectations that the police service and the public have of how our police officers should behave.

They are not expected to describe every situation but rather to set out a framework which everyone can easily understand. They enable everybody to know what type of conduct by a police officer is acceptable and what is unacceptable.

These standards apply to all police officers of all ranks from the Chief Constable to Constable and Special Constables. However, it should be borne in mind that the standards do not restrict police officers’ discretion: rather they define the parameters of conduct within which that discretion should be exercised.

Whilst police staff members do not come under the Police Standards of Professional Behaviour, they are expected to conduct themselves at all times in a manner which demonstrates the highest standards of personal integrity and deportment, befitting the reasonable expectations of the public, and should aspire to the same high standards, whether on or off duty and both on or away from police premises.

If you are dissatisfied with the service you have received from the Constabulary and/or individual officers or police staff members, including Police Community Support Officers, further information on how you can make a complaint can be accessed by clicking on the Complaints Section.