How we will respond

• There is danger to life. • Violence is used or there is an immediate threat to use violence. • A serious injury to a person. • Serious damage to property. • A crime is in progress. • A road traffic collision and there is or might be serious personal injury. • A road traffic incident or collision which causes serious traffic disruption.	We will attend within 15 minutes in an urban area and within 20 minutes in a rural area. This is an emergency call. Telephone 999. 999 Emergency Text Messaging Services for deaf, hearing and speech impaired 07786 208 999.
• It is an agreed neighbourhood priority. • The incident is serious and may escalate or evidence may be lost if attendance is delayed. • There is genuine concern for someone’s safety. • A person involved is suffering from extreme. distress or is considered to be vulnerable.	We will attend within 60minutes. This is a non emergency call. Telephone 0845 33 00 247.
• A crime or incident has occurred and the officer response time is not critical. • A person is arrested on warrant. • A non urgent road traffic collision. • A non-vulnerable victim or non urgent incident where officer attendance can be scheduled within the next 48 hours.	We will make an appointment to see you or contact you within 48 hours, at a convenient time that suits you within a three hour time slot. This is a non emergency call. Telephone 0845 33 00 247
• When it is a minor crime or incident. • When it is a general enquiry. • When it involves a direct referral to another agency. • When no further police involvement is required.	We will resolve your query by telephone. This is a non emergency call. Telephone 0845 33 00 247

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