Not an emergency? Dial 101

If you wish to speak to the police but it is not an emergency, please contact us on our Non Emergency Number: 101

This is an easy to remember number which replaces our previous '0845 33 00 247' number.

Our Non Emergency telephone number is available 24 hours a day, 7 days a week.

Call 101 if:

• There is no immediate danger to life
• A crime is not in progress
• The offender is not nearby

Example:

* if your car has been stolen;

* if your property has been damaged;

* where you suspect drug use or dealing;

* if you want to report a minor traffic collision;

* if you want to give the police information about crime in their area; or

* To talk to your local Neighbourhood Policing team or Officer

Click here to find out how we will respond.

Calls from landlines and mobile networks cost 15 pence per call, no matter what time of day or the duration of the call. The charge does not come to the police. It is the charge for the line.

101 is available across England and Wales and is available 24 hours a day, 7 days a week. When you call 101, the system will determine your location and connect you to Cumbria Police. You will hear a recorded message announcing that you will be connected to Cumbria Police. If you are on a boundary between two or more forces, the recorded message will give you a choice of which force to be connected to. If you need assistance or wish to be put through to another police force press # which will put you through to a Cable and Wireless operator.

People who are deaf, hard of hearing or speech impaired can use this service by using textphone 18001 101.

101 in Scotland
101 is not available in Scotland, if you are wanting to contact the scottish forces that border our area their non-emergency numbers are:

Dumfries and Galloway Police: 0845 600 5701 

Lothian and Borders Police: 0131 311 3131

If you wish to speak to Cumbria Police and are calling from Scotland or elsewhere where 101 is not available you can contact us on 0845 33 00 247.

In an emergency

Always dial 999 where you will then be put through to our control room who will direct the nearest officer to the scene.

999 is for emergencies only – an emergency is something that needs an immediate response. Using the 999 line unnecessarily could prevent somebody who is in danger from getting through to us.

999 should only be used in situations where:

• A crime is happening now
• People are injured
• People are being threatened or are in danger
• The offender is still there or is nearby

How quickly will we respond?
We aim to answer all 999 calls within 10 seconds and will send an officer immediately. We will tell you our estimated time of arrival and our pledge to you is to get to an emergency within 15 minutes in urban areas and within 20 minutes in rural areas. We pledge to get to less urgent calls as soon as possible, less than 60 minutes if it’s a priority, or for upset and vulnerable people. 



There is also an emergency service available for the deaf and hard of hearing, who can text to 0778 6208 999. People who are registered with the emergency SMS service can text ‘999’.

NB: Our previous non-emergency number 0845 33 00 247 is still available and will be reviewed during 2012. Calls may still be made to this number to report non-emergencies or to speak to a local officer, calls will be charged at local call rates. The Constabulary receives only 0.025p from each call made to this number which is re-invested to help maintain the excellent service and facilities that we can offer to the people of Cumbria.