Public Consultation on Police Front Counter Services



NOTE - This Survey Has Now Closed.

Public Consultation Overview

Cumbria Constabulary and Cumbria Police Authority (an independent governing body that holds the Constabulary to account) have a responsibility to provide you with a value for money policing service. We take this responsibility very seriously.

In the current environment of significant cuts to funding, the Constabulary has worked hard to find savings that have the minimum impact on visible frontline policing. Recent work has included restructuring teams, collaborating with other forces and agencies, and reviewing the way we do things - all with the aim of reducing costs and increasing efficiency.

In an effort to continue to meet the financial challenges; Cumbria Constabulary is reviewing the provision of police front counter services throughout the county. The review has shown that although front counters provide a quality service, they are expensive to run and significant savings could be made by changing the service.

We are therefore considering the following proposals for future delivery of front counter services:

  1. Police front counter services at five main premises only (Barrow, Kendal,
    Workington, Whitehaven and Durranhill in Carlisle) with reduced hours of
    opening, or
  2. Police front counter services at five main premises as above and part time
    opening at a further five locations (Ulverston, Windermere, Cockermouth,
    Brampton and Penrith).
  3. Using 3rd party providers to provide access to police services to support either of
    the above options.
  4. Making better use of existing resources (e.g. mobile police station, vandal proof
    phones at police premises) to enable contact with policing services.

As part of the review, we have launched this public consultation exercise as we want to hear your views on the options. The findings of this consultation will be considered in any decision that will be made about police front counter services. No decisions have been made and any changes will take place with the approval of the Constabulary’s most senior officers and members of Cumbria Police Authority.

To have your say and influence the future of local policing in your area, please take ten minutes to complete the online questions; your views are important to us and will help us improve our services to better meet your needs.

The closing date for completed questionnaires is 5th June 2012.

Please first read the consultation document that outlines the proposals:

Click Here to read the Consultation Document


This Survey Has Now Closed.


If you would like the questionnaire in hard copy; another language or have any queries, please telephone Chief Inspector Mairi Stamper between 9am-5pm Monday to Friday on 01768 21 7554.

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